Shipping Guarantee

We seldom have problems with shipping.  It's possible that we might delay your order if we feel the weather may effect your plants ability to arrive alive.
Depending on bamboo plant sizes, especially ones over 4' tall, these will have to be bent to fit into our shipping boxes or even topped. Even though a listing may be for 1'-2', they can be taller depending on the time of year. Occasionally a cane may break during shipping. This will not harm the plant. 

We guarantee safe arrival of our plants and will replace them for free, including shipping, if they arrive dead or with major damage. Please email us within 24 hours once your receive you plant at quillsbamboonursery@outlook.com or give us a call @ 509-537-5515. Please include a picture of the damage plant. We do not guarantee plants that die due to neglect, such as not watering them, over watering or extreme weather conditions etc.